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Dentists, Optometrists

3 Ways Patient Attrition is Destroying your Practice
By John Schwartz on September 18, 2018

Losing patients sucks.     The day a new patient books an appointment is the beginning of the end.  No patient is as loyal as you would like to think. If you think you have loyal...

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Dentists, Optometrists

What is a Net Promoter Score? And why is it important to your practice?
By John Schwartz on September 18, 2018

What if I told you that your best and worst patients have something in common?  And that your toughest patients are actually the ones that are technically satisfied?  Oh, and that before...

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MRKTmetrics, Release Notes

What's New - Automate your follow ups
By Kevin Stout on September 4, 2018

Are you struggling to follow up with every single detractor and not taking full advantage of the marketing power that a promoter can give you? We've heard your feedback and in our...

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LabWorthy

Dentists overwhelmingly commenting on lab quality of work
By Kevin Stout on August 24, 2018

Continuing with our theme of sharing monthly updates from our insights into dentists' feedback on labs, below will be an update from the final results in July. If you're curious about...

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LabWorthy

Lab staff and quality of work is top-of-mind for dentists
By Kevin Stout on July 26, 2018

In a recent post, we shared some insights we've gathered on what matters most to dentists as they send their feedback to labs via our Net Promoter Score surveys. These themes that have...

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LabWorthy

10 dental lab industry insights no one else has
By John Schwartz on June 29, 2018

Here at LabWorthy, we've sent out over 30,000 NPS surveys to dentists on behalf of our lab customers since 2017 (what's Net Promoter Score and why is it important to your lab?). These...

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LabWorthy

The question dental labs are too afraid to ask
By John Schwartz on May 11, 2018

New job and employment data seems to suggest continued contraction in the laboratory world—but is the news really all bad? Since 2007, there has been around a 20 percent decrease in the...

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LabWorthy

"Smart lab owners do not want these declining numbers to reverse"
By John Schwartz on May 11, 2018

What dental lab owners need to know to navigate future of the lab market, Q&A with Terry Fine, President of AMG Creative  Terry Fine is President of AMG Creative, a leading marketing...

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Dental Market Metrics

3 Ways Churn is Destroying your Company
By John Schwartz on May 2, 2018

Churn sucks.     The day a new client is signed is the beginning of the end.  No customer is as loyal as you would like to think. If you think you have loyal customers and your business...

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Dental Market Metrics

What is a Net Promoter Score? And why is it important to your company?
By John Schwartz on May 1, 2018

What if I told you that your best and worst customers have something in common?  And that your toughest customers are actually the ones that are technically satisfied?  Oh, and that...

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