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LabWorthy, Dental Market Metrics, Dentists, Optometrists

3 Kinds of Passives and How to Deal with Them
By Kevin Stout on June 3, 2019

So you’re starting to get the hang of this Net Promoter Score thing (or curious about how you would use it). You have a solid Detractor strategy and your NPS score is starting to move...

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Dentists, Optometrists

3 Ways Patient Attrition is Destroying your Practice
By John Schwartz on September 18, 2018

Losing patients sucks.     The day a new patient books an appointment is the beginning of the end.  No patient is as loyal as you would like to think. If you think you have loyal...

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Dentists, Optometrists

What is a Net Promoter Score? And why is it important to your practice?
By John Schwartz on September 18, 2018

What if I told you that your best and worst patients have something in common?  And that your toughest patients are actually the ones that are technically satisfied?  Oh, and that before...

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