Promoters have major loyalty to your brand and are telling their friends and colleagues about your service.
Detractors had a negative experience with your brand and are telling their friends and colleagues about it.
Identify your Detractors and address their issues before they churn.
Turn your Promoters into your best sales people by making it easy for them to refer your company to their colleagues with referral incentives.
Acquire new customers faster.
Lower customer acquisition cost (CAC) and grow new customers faster by weaponizing your Promoters. Our platform provides a turnkey referral incentive program along with an exclusive direct marketing partnership with the ADA to focus on maximizing the value of your Promoters.
Continually improve product.
Deep insights drive continual product and service improvement, growing demand.
Focus on leading indicators, not lagging indicators for real growth.
Customer sales volume is a lagging indicator describing something in the past (customer purchasing less from you). NPS is a leading indicator predicting something that will happen in the future (customer is unhappy with
Identify at-risk customers before they churn and grow retention rates. Our platform tracks lifetime NPS so you can see each customer’s history of loyalty, and our alerts enable you to reach out immediately when a customer’s score drops. By reducing churn, you are lowering your overall customer acquisition cost and fortifying growth.
Upload your customer list securely to our servers or choose from one of our software integrations to seamlessly survey your customers.
Customer's NPS timeline.
See the history of each customer’s NPS score and comments over time in a familiar timeline view. Invaluable for customer service and sales reps.
Dashboards that sift the signal from the noise and deliver insights that drive growth. Easily export data to .CSV or connect with one of our partner APIs to move data seamlessly.
API Software integration.
We connect with popular CRM software via a robust API and we can also build a custom API connection at your request. This integrates NPS seamlessly with your customer sales stack.
Sentiment measurement & tagging.
See the big issues that are driving your customers’ loyalty at a glance on your dashboard and add tags to better categorize responses.