What will NPS do for my lab?
Promoters = Growth
Promoters are loyal to your lab and are generating word-of-mouth marketing.
Detractors = Churn
Detractors had a negative experience and are telling other dentists about it.
Using NPS for Growth
Keep Detractors from leaving your lab by addressing their issues quickly. And turn Promoters into your best marketing strategy by offering incentives to refer your lab to other dentists.
Accelerate your customer acquisition.
Turn your promoters into the ultimate word-of-mouth marketing plan by incentivizing them to share their positive experiences through our referral program.
Improve your product and customer service.
Deep insights from your NPS program create a feedback loop that constantly improves your product and service, ultimately growing demand. Learn from your customers and leverage the data to maximize profits.
Use a predictive model to get to know customers.
Case volume is a lagging indicator displaying results that already happened. It's too late, the customer is already purchasing less from you. NPS is a leading indicator. Find out before the case load starts to decrease that a customer is unhappy. NPS is the best predictor of your lab’s growth. In fact, NPS leaders tend to grow 2X faster than their competitors across multiple industries.
You can save business from at-risk dentists by addressing their problems as soon as they occur. And by improving retention, you reduce the costs of acquiring new customers. Our platform tracks lifetime NPS so you can see each dentist’s history of loyalty. You'll immediately know when your dentists' NPS scores drop with our alert system.
More brilliant features to help you grow
Simple secure setup.
Upload your customer list securely to our servers or choose from one of our software integrations to seamlessly survey your customers.
Customer's NPS timeline.
See the history of each dentist’s NPS score and comments over time in a familiar timeline view. Invaluable for customer service and sales reps.
Grow public reviews and testimonials
Offer your Promoters the opportunity to review your lab immediately after they provide their NPS score with LabWorthy’s proprietary review platform. You can then place these reviews on our testimonial widget and embed on your homepage.
Dashboards that sift the signal from the noise and deliver insights that drive growth.Easily export data to .CSV or connect with one of our partner APIs to move data seamlessly.
API Software integration.
We connect with popular CRM software via a robust API and we can also build a custom API connection at your request. We also have an integrated connection with LabStar software. These integrations connect NPS seamlessly with your customer sales stack.
Sentiment measurement & tagging.
See the big issues that are driving your customers’ loyalty at a glance on your dashboard and add tags to better categorize responses.